Practice policies

Practice policies

Clear information about how the practice works and what patients can expect.

Find a practice policy

Choose a policy below to read it on this page or open the approved document. Contact the practice if you need information in another format.

Patient information

Patient privacy notice

A fictional demonstration of how the practice explains its use of patient information.

Read this policy on the page

This is demonstration content for a fictional practice. Replace it with a practice-specific privacy notice approved by the data controller and Data Protection Officer before using it on a live website.

Complaints policy

A fictional example showing how patients can find an approved complaints process.

Read this policy on the page

This demonstration text is not a complete complaints procedure. Add the correct contacts, response times, advocacy information and escalation routes before publication on a real practice website.

Practice procedures

Did not attend (DNA) policy

A fictional example explaining what happens when an appointment is missed.

Read this policy on the page

This example shows where an approved DNA policy can be presented. It is not clinical or operational guidance and must be replaced before launch.

If you cannot use a published document, contact the practice and tell us the format or communication support you need.